Moncler makes some of the finest outerwear money can buy, but what happens when those expensive jackets are damaged in some way?
Moncler can and will repair jackets, either as part of a warranty or at the behest of a customer. As per Moncler’s terms of sale, they will also repair a product ‘in case of a lack of conformity’ following a purchase of any given item.
Read on to learn more about Moncler, how the company operates, and what products it sells.
The Foundations Of A Finer Jacket
Moncler has a considerable legacy in the outwear industry, having been founded many decades ago, in 1952. When René Ramillion and André Vincent founded the company, they endeavored to manufacture high-quality, quilted sleeping bags.
It was a humble organization at first, but the range expanded to include hooded capes and tents that boasted unbeatable robustness. As the winter vacation became a more popular practice, Moncler found that its sales were visibly improving.
In the early 1950s, Moncler’s designers created a down jacket that would protect workers against the cold Alpine air. However, these jackets were discovered by a mountaineer by the name of Lional Terray, who immediately recognized their potential.
Now, the down jacket wasn’t a new concept by this point, as it’s often thought that the world’s first down jacket was invented in 1936. It was the American adventurer Eddie Bauer who designed the first coat that featured padded layers of feathers within it.
Although they weren’t the first to do it, Moncler had the vision of being the best to do it, and they desired to create jackets that would disrupt the industry irrevocably. Moncler began supplying down jackets to mountaineers and explorers embarking on expeditions, protecting them against adverse elements.
By the late 1960s, Moncler would be the official supplier for the Grenoble Olympic Winter Games, a huge milestone that brought untold exposure to the brand.
Before long, Moncler had become a term synonymous with high-quality, protection from the cold, and ultimately, wealth. It was by no means a budget brand, and as the years wore on, Moncler’s designers began pushing out bolder, more revolutionary designs.
Today, Moncler is owned by an Italian entrepreneur by the name of Remo Ruffini, and the company itself is floated on the Italian Stock Exchange. It’s a remarkably well-to-do business, and the brand is favored by the world’s elite.
Buy It, Own It, Love It
Moncler’s jackets do not come cheap; they’re a considerable investment that require some serious upfront capital. If you’re purchasing even an entry-level Moncler jacket, you’ll need to be prepared to spend several hundred dollars for the pleasure of doing so.
Of course, if you’re going to spend that much on a single item of clothing, you’ll want to know that it’s protected somewhat. To that end, Moncler offers a standard warranty on its products that guarantee them for a period of time against defects and damage.
If you purchase a Moncler jacket and it arrives broken or ‘non-conforming’ in some way, you’re entitled to a replacement or a repair from Moncler. In its terms of sale agreement, Moncler states:
“In case of lack of conformity, you may choose between the repair or replacement of the product.”
Furthermore, if you damage your jacket at any point throughout its lifetime, you can have it repaired by an approved vendor or by Moncler itself. There are around two hundred Moncler stores in the world, and many of them accept products for repairs.
However, while Moncler can repair your jackets, it might be a costly process, as there’s no real pricing structure in place to determine the cost of a repair. That being said, you can expect it to be considerable, given that the jackets themselves can be as much as a few thousand dollars.
With that fact in mind, it might come as good news that you can repair a down jacket yourself, often on the move. If you snag your jacket and tear a hole in it, the down will be compromised, but you can use purpose-built adhesive patches to cover the holes until you can apply a more permanent fix.
Almost every manufacturer offers a repair or replacement service, and there are many independent companies that will repair these products for a lower price. If you can’t get a free repair from the manufacturer, and you can’t fix the product yourself, try looking for an independent alternative.